FAQ

Age Policy

The minimum age requirement of each guest is 16 years of age or over.

Cancellation Policy

We request that you please provide us with 24 hours’ advance notice to change or cancel your appointment. If we receive less than 24 hours’ notice, to cancel or reschedule we will charge the card on file 50% of the total treatment cost. Missed appointments or same-day cancellations are subject to full charge.

What Facilities Do You Have?

At our spa, you're invited to indulge in our luxurious outdoor heated pool and jacuzzi, perfect for relaxation and rejuvenation.

Can I eat at the Spa?

While we don't offer dining inside the spa, we've got a convenient option for you! Feel free to order from our delightful pub menu using the phone on the pool deck, and enjoy your meal al fresco. For your convenience, all food orders are billed separately and can be paid directly to the server by card. This way, you have complete flexibility and ease in managing your dining and spa experiences.

How far in advance should I book?

To avoid disappointment, we recommend booking your spa experience 4 to 6 weeks in advance.

Can I book for more than 1 person?

Our online booking system can only take bookings for a maximum of 1 person. Because group bookings can be complex in nature, we recommend you contact us directly via email: spa@brentwoodbayresort.com

Quiet Zone Policy

For our guest’s serenity, the spa operates a strict quiet zone policy upon arrival at the spa reception. Please be mindful to keep noise levels at a minimum at reception, in the locker rooms, corridors, lounge, and pool deck.

Can I use my phone at the spa?

For our guest’s relaxation, phone calls are not allowed in any of the spa areas such as reception, lounge area or pool deck and

must be silenced for the entirety of your stay before entering the spa reception.

Cancellation Policy

We request that you please provide us with 24 hours’ advance notice to change or cancel your appointment. If we receive less than 24 hours’ notice, to cancel or reschedule we will charge the card on file 50% of the total treatment cost. Missed appointments or same-day cancellations are subject to full charge.

Booking Requests

Online appointments are reservations only and need to be accepted by us. Please note that we operate on a 75-minute schedule to ensure calendar optimization for our guests and practitioners.

For example, if you request a 10:15 am slot we will move your appointment to the 10 am position and then accept it, you will be notified of your new time slot

Appointment Handling

We may on occasion require you to move your appointment by 15 to 30 minutes. Please note that if we do this our system will notify you accordingly and we shall endeavor to connect with you to inform you.

How early should I arrive before my appointment?

Please arrive a minimum 15-30 minutes prior to your appointment time. Late arrivals will limit the time of your service and as a courtesy to the next guest, your spa service will end on time regardless of when you begin.

What should I bring to my treatment?

Upon arrival, Spa Guests will receive a robe and sandals, as well as access to a locker where all personal items can be stored.

As a Resort Guest, we ask that you arrive in the robe and sandals provided for you in your room. As there is limited locker space, Resort Guests are asked to leave all personal items in their room and only bring their key card.

Can I use the Outdoor Heated Pools?

Most treatments include 2 hours of tranquil pool time, perfectly complementing your spa experience.

Please note, that Pedicures are an exception and do not include pool time; however, a pool pass can be purchased separately for those booking pedicure services.

Where do I park?

You are welcome to use our complimentary parking. If the Resort’s primary car park is full, please use the gravel car park located just across from the Pub entrance.

Which Services are applicable for Healthcare Benefits?

Only the Registered Massage Therapy massage is applicable for extended healthcare benefits